Goods can be returned for a prompt refund or exchange if they are received back at On Your Bike Returns Department, The Vaults, Montague Close, London Bridge SE1 9DA within 28 days: in new condition, with the original packaging, labelling and On Your Bike receipt. A refund request will be processed within 3 working days from receipt.
Alternatively you may take the item back to any one of our stores for a refund or exchange.
The 28 days start from the day of despatch, but as a minimum includes a period of 7 working days from the day after delivery to you as the permitted cancellation period. This would not apply for special orders taken on behalf of the customer.
We recommend that items being returned be sent via insured, traceable delivery for your protection. Please note: all return postage charges are to be met by customer, unless returning due to a fault. Please note all warranty returns must be clean and free from dirt and mud to comply with the current Health and Safety Regulations. We are legally unable to refund or exchange helmet returns so be careful when choosing. If the product is faulty however we will return it to the manufacturer for a warranty claim assessment. Note: DVDs, videos, books and software are non-exchangeable and non-returnable, unless incorrect or defective. If goods develop a problem they will be returned to the manufacturer for inspection to determine whether a warranty claim is valid. All of the above does not affect your statutory rights as a consumer.